pvip's Privacy Policy

This Privacy Policy ("Policy") applies to the pvip platform and all its related services. When you create an account on pvip, use our services, or visit our website, you are considered to have accepted the terms of this Policy.

pvip gives the highest importance to the privacy of users in Bangladesh. To learn more about us, visit our About Us page. We do not sell or transfer your personal information to any third party beyond what is described in this Policy.

1.1 Information Provided at Registration

When you open an account on pvip, we collect the following information:

• Full name (the real name of the registered person)
• Date of birth (for age verification — minimum age is 21 years)
• Mobile number (Bangladeshi number)
• Email address
• Chosen username and password (passwords are stored in hashed form)

1.2 Transaction Information

During deposits and withdrawals, we keep a record of transactions. This includes the payment method name (bKash, Nagad, Rocket, or Upay), transaction amount, time, and status. We never collect or store your mobile banking PIN or personal account password.

1.3 Automatically Collected Information

Information that is technically collected by our system without your explicit input:

• IP address and device type
• Browser version and operating system
• Session duration and pages visited
• Cookie and local storage data (see details below)

1.4 Identity Verification Information

In certain situations (such as large withdrawals or account verification), we may request a copy of a government-issued identity document. This document is collected solely to confirm identity and is stored securely once verification is complete.

2.1 Providing and Operating the Service

The primary purpose of using your information is to deliver pvip's services to you properly. This includes:

• Account creation, login, and management
• Processing deposits and withdrawals
• Applying bonuses and promotions
• Determining VIP level and calculating cashback
• Providing customer support (via live chat and email)

2.2 Security and Fraud Prevention

We monitor transactions to ensure the security of your account and funds. If suspicious activity is detected, we may contact you or temporarily place the account under review. This measure is taken in the interest of all users.

2.3 Ensuring Responsible Gaming

pvip takes responsible gaming seriously. By analysing your playing patterns, we can identify potentially harmful behaviour and offer support when needed. Our detailed guidelines on Responsible Gaming are available on a separate page.

2.4 Communications and Promotional Messages

We may send important account-related notifications to your registered mobile number or email. Promotional messages (such as new bonuses or offers) are sent only when you have given consent for such communications. You may withdraw this consent at any time.

3.1 Technical Security Measures

pvip uses SSL (Secure Socket Layer) encryption to keep your information secure. This means all data exchanged between your browser and our servers remains encrypted. We also maintain firewalls and access controls at the server level.

3.2 Data Retention Period

All information is retained while your account is active. Even after an account is closed, some information may be kept for a defined period for legal and security purposes. Transaction records are retained for the long term but are used only for audit or legal investigation purposes.

3.3 Employee Access Controls

Only authorised pvip staff may view your information, and only for specific reasons. Each staff member's access is logged, and unnecessary access is strictly controlled. Disciplinary action is taken against any staff member who violates our privacy policy.

4.1 Payment Processing

To complete your deposits and withdrawals, we use payment gateways such as bKash, Nagad, Rocket, and Upay. The minimum information needed to complete these transactions reaches the relevant service provider. However, these third parties have their own privacy policies and pvip is not responsible for their actions.

4.2 Game Providers

The games available on the pvip platform (PG Soft, Pragmatic Play, JILI, Evolution, Spribe, etc.) are developed by third-party developers. During gameplay, game session data (bet amounts, results) is processed on the relevant game servers for technical reasons. However, your personally identifiable information is not sent to these servers.

4.3 Legal Obligations

We may be required to share necessary information with relevant authorities pursuant to a valid court order or legal investigation. In such situations, we provide only the minimum information required and, where possible, make an effort to notify you.

4.4 Analytics Services

We may use anonymous statistical analysis to improve site performance. No individual can be identified from this information, and it is never sold to third parties for marketing purposes.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. pvip uses cookies for the following purposes:

• Maintaining login sessions
• Remembering language preferences
• Verifying security
• Monitoring site performance

5.2 Cookie Controls

Cookies can be blocked or deleted by changing your browser settings. However, disabling cookies may cause some pvip features to not work properly, such as automatic login or session retention. Core security-related cookies are essential for the site to function.

6.1 Right to View and Correct Information

You can log in to your account at any time to view and partially update your personal information. Changes to important details such as mobile number or name may require identity verification. In such cases, contact our support team via 24/7 live chat or email.

6.2 Right to Delete Information

When you request account closure, we begin the process of deleting your personal information. However, some information may be retained for a defined period due to legal obligations, incomplete transactions, or dispute resolution needs. We will inform you transparently about these limitations.

6.3 Right to Unsubscribe from Marketing Messages

If you do not wish to receive promotional emails or messages, you can cancel your subscription at any time by letting us know via live chat or email. Important account-related notifications (such as login alerts or transaction confirmations) cannot be cancelled, as they are necessary for your security.

pvip strictly prohibits registration and use of its services by anyone under 21 years of age. Age is verified at registration and identity documents may be requested in suspicious cases. If any minor's information is found in our system, the relevant account is immediately closed and all data is deleted. Parents or guardians who notice anything suspicious may report it to our support team.

pvip may revise this Privacy Policy as needed. For significant changes, we will send advance notice to your registered email or mobile number. Continued use of the site after changes will be taken as acceptance of the updated policy. The latest version of this policy will always be available on this page.

Alongside this Privacy Policy, please also read our Terms and Conditions, which describe the general terms of service use in detail.

9.1 Support Channels

If you have any questions about this Privacy Policy or any requests regarding your information, contact the pvip support team through any of the following channels:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

For general questions, visit our FAQ section, where detailed answers to many common topics are provided.

9.2 Request Processing Time

Requests to view, correct, or delete information are generally processed within business days. Complex requests may require identity verification, which may slightly extend processing time. We treat every request with care.