Stay Informed and Protected

pvip Responsible Gambling — Protect Yourself and Your Family

pvip believes that gambling should be a controlled part of entertainment — not a source of financial stress or mental distress. On this page you will find our protection tools, warning signs, and ways to get support.

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Our Commitment

Gambling Is for Entertainment, Not Addiction

pvip is an entertainment platform where you can enjoy slots, live casino, cricket betting, and much more. However, we believe every member's gambling experience should be fully controlled and voluntary. Gambling or betting should never be considered a source of income — it is purely an entertainment activity that carries financial risk.

Under our Terms and Conditions, members must be 21 years of age or older to open an account and play at pvip. Participation in any form of casino or betting activity by minors is strictly prohibited, and pvip makes no exceptions on this matter.

If you ever feel that gambling is affecting your daily life, family relationships, or financial situation, please use the tools described on this page or contact pvip's 24/7 live chat or email support directly. Our support team is always ready to assist in both Bengali and English.

Remember: Losing is a normal part of betting. Only play with money you can afford to lose. Never bet with borrowed money or funds set aside for essential expenses.

Stay in Control

Tools to Keep Yourself Safe

pvip provides several protective tools for its members, which you can use to manage your own gambling experience.

Set a Deposit Limit

Set a limit on how much you deposit daily, weekly, or monthly. Once the limit is reached, no further deposits can be made.

Deposit Limit

Session Time Limit

Set a playing time limit for yourself. Your session will end automatically once the set time has passed.

Session Control

Bet Limit

Set a maximum on how much you can bet within a given period to prevent overspending.

Loss Limit

Take a Break

Temporarily suspend your account for a set period — from one day to several weeks.

Cooldown Period

Self-Exclusion

If you feel it is becoming difficult to stay in control, activate long-term self-exclusion. Your account will be completely closed for the duration of the period.

Self-Exclusion

Talk to the Support Team

Contact pvip's 24/7 live chat or email at any time — you will receive assistance with setting limits or activating self-exclusion.

24/7 Support

To activate any of these tools, contact pvip's 24/7 live chat support or send a request by email. Our team typically responds very quickly and will assist you with complete confidentiality. Under our Privacy Policy, any support request you make is fully secure and kept private.

Act Before It's Too Late

Warning Signs of Problem Gambling

Gambling habits can gradually become a problem — but it can be hard to recognise this on your own. If several of the signs below seem to apply to you, consider seeking support.

You keep placing larger bets trying to recover lost money and cannot stop.

You are using money meant for family needs or bills on betting.

You feel restless or irritable when you think about stopping gambling.

You are giving gambling more priority than work, studies, or family.

You are hiding how much you gamble from family or friends.

You are borrowing money from others or taking on debt in order to bet.

You are turning to gambling to relieve stress, depression, or loneliness.

Thoughts about gambling are intruding on your sleep, meals, or daily routine.

If you notice one or more of the above signs in yourself, it is not a sign of weakness. It is simply a signal that it is time to seek support. Speak with the pvip support team or reach out to family or a professional counsellor.

You Are Not Alone

Ways to Get Support

Acknowledging a problem takes courage. You can get the help you need by following the steps below.

pvip Live Chat and Email

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. You can get direct help with self-exclusion or setting limits.

24/7 Support

Family and Loved Ones

Tell a trusted family member or close friend. Support from someone close to you can be just as effective as professional help.

Family Support

Professional Counselling

Speak with a mental health professional or addiction counsellor. Both government and private services of this kind are available in Bangladesh.

Professional Support

To learn more about us and how pvip maintains a safe and responsible environment, visit our About Us page.

Check Yourself

Quick Self-Assessment Questionnaire

Answer the questions below — this is not a medical diagnosis, but it will help you understand your own situation.

1. In the past month, have you ever bet more than your set budget?

2. Have you ever found it difficult to stop or cut back on gambling?

3. Have family or friends ever expressed concern about your gambling?

4. Have you ever used money set aside for essential expenses or your family on gambling?

Your Answer Analysis: If you answered "Yes" to one or more questions, it would be worth reviewing your gambling habits. Contact pvip's 24/7 live chat or seek help from a professional counsellor — reaching out for support is a sign of strength.
pvip's Promise

We Are Here for You

pvip is not just an entertainment platform — we are committed to the wellbeing of our members.

  • Every member's age is verified to confirm they are 21 or older — no minor is permitted to open an account.
  • Deposit limits, bet limits, or self-exclusion can be activated at any time upon a member's request.
  • All requests related to responsible gambling are handled with complete confidentiality.
  • Live chat and email support in Bengali is available 24 hours a day, 7 days a week.
  • Members' account and transaction data is kept secure through SSL encryption.
  • No promotional messages or bonus offers are sent in a way that encourages excessive gambling.
Common Questions

Frequently Asked Questions about Responsible Gambling

For more detailed information on responsible gambling, visit our FAQ page.

Contact pvip via 24/7 live chat or email and request self-exclusion. Let us know how long you want to be excluded — the support team will activate it on your account promptly. During the exclusion period, no bonus offers or promotional messages will be sent to you.

Lowering a deposit limit takes effect immediately. However, increasing a limit has a mandatory waiting period — this protects you from making hasty decisions. You can request a limit change via live chat or email.

Start by speaking to them directly and with empathy. Without pressuring them, encourage them to speak with the pvip support team or a professional counsellor. If needed, you can contact pvip's live chat yourself to find out how to help them.

No. To open an account and take part in any casino or betting activity at pvip, a member must be at least 21 years old. Age is verified at registration and further proof may be requested if necessary. Any account found to belong to a minor will be closed immediately.

No. Betting or playing casino games is never a reliable source of income. The outcome of every game is entirely random and winning is not guaranteed. pvip always recommends treating it as a form of entertainment and only playing with an amount you can afford to lose without facing financial difficulty.

A session time limit is a lighter measure — after a set period (such as one or two hours) you are automatically logged out, but you can log back in the next day. Self-exclusion is a longer-term step — for a defined period (from several weeks to several months) you have no access to your account at all. Discuss with the pvip support team to decide which option suits you.
More Information

Related Pages

Terms and Conditions
Privacy Policy
FAQ
About Us