pvip Terms and Conditions

These terms and conditions ("Terms") apply to all services, games and promotional offers on the pvip platform ("pvip", "we", "our"). When you register, log in or use any service on pvip, you are considered to have automatically agreed to these Terms. If you do not agree, you may not use any pvip service.

pvip reserves the right to modify or update these Terms at any time. Continuing to use the service after changes take effect will be considered acceptance of the updated Terms. You are therefore advised to review this page regularly.

1.1 Definitions

• "Member" or "User" — any person who holds a registered account on pvip.
• "Platform" — pvip's website, mobile application and all associated digital channels.
• "Service" — casino games, sports betting, live casino, bonus offers and other features provided through pvip.
• "Account" — the personal user profile created by registering on pvip.
• "Balance" — the total amount of funds held in a member's account.

To become a pvip member, an applicant must meet the following eligibility requirements. Strict compliance with these requirements is mandatory, and pvip reserves the right to suspend or close any account in the event of a breach.

2.1 Age Requirement

The minimum age to register on pvip is 21 years. 21+ If anyone opens an account without meeting this requirement, the account will be closed immediately and all related transactions will be considered void. pvip may request a valid proof of identity at any time to verify age.

2.2 Registration Rules

• Each member may open only one account. Creating more than one account under the same person's name is strictly prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• Only one active account may be operated from a single household or address.
• It is the member's own responsibility to keep their account password and login details completely confidential.
• Operating an account on behalf of a third party or as a representative is not permitted.

2.3 Identity Verification (KYC)

pvip follows an identity verification process for members as part of its security policy. A copy of a national ID card, passport or driving licence may be requested when needed. pvip reserves the right to limit withdrawals until verification is complete.

All financial transactions on pvip are conducted in Bangladeshi Taka (৳). The approved methods for deposits and withdrawals are bKash, Nagad, Rocket and Upay. These mobile banking channels are recommended for secure and fast transactions.

3.1 Deposit Rules

• The minimum deposit amount is ৳300 (for each method).
• Deposited funds must be sent only from the member's own registered mobile number.
• Funds deposited from a third-party account are not accepted and will be returned.
• The correct reference or transaction ID must be used at the time of deposit.

3.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• The standard withdrawal processing time is 30 minutes to 3 hours.
• Withdrawals must be made through the same method used for the deposit.
• Large withdrawals may be delayed if identity verification has not been completed.
• pvip reserves the right to hold a withdrawal for review in the case of suspicious transactions.

Each bonus offer on pvip has its own terms and conditions, which apply alongside these general terms. Before claiming a bonus, you should read the specific terms of the relevant offer carefully.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000; a wager of ৳1,000 × 10 = ৳10,000 must be completed before the bonus can be withdrawn.

4.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly; withdrawal is only possible once the wagering requirement has been met.
• Each bonus offer must be used within its specified validity period; expired bonuses are automatically cancelled.
• If bonus abuse through multiple accounts is detected, the account will be closed.
• Bonuses cannot be transferred to any external person.
• pvip reserves the right to modify, suspend or cancel any bonus offer.

4.3 VIP Cashback Program

pvip's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Each tier provides cashback at a set rate on weekly net losses — up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold and up to 1.5% at Platinum. Example: if a Gold member's net loss in one week is ৳20,000, they will receive ৳20,000 × 1.1% = ৳220 cashback. VIP tier progression depends on a member's overall activity.

All games and betting activities on pvip are conducted under specific rules. The rules for each game are stated in that game's description, and members are advised to read them before starting to play.

5.1 Technical Errors

If a game is left incomplete due to server issues, network disruption or other technical reasons, pvip reserves the right to void or reprocess that round. Unusually large winnings resulting from a technical error may be voided following review.

5.2 Responsible Betting

pvip encourages all its members to play responsibly. Members can set deposit limits, betting limits and voluntary breaks for themselves as needed. Detailed guidance on responsible gaming is available on our dedicated page.

5.3 Maximum Win Limit

Certain games may have a maximum win limit per betting session. This limit will be stated in the rules of the relevant game. pvip reserves the right to conduct additional review in unusual circumstances.

pvip reserves the right to temporarily suspend or permanently close a member's account in the following circumstances. Before taking any action, we endeavour to notify the member where necessary.

6.1 Reasons for Account Closure

• Breaching any provision of these Terms.
• Creating or operating more than one account.
• Providing false or incomplete identity information.
• Improper use or abuse of bonuses or promotional offers.
• Participating in any fraudulent activity.
• Interfering with other members' gameplay.
• Being under 21 years of age.

6.2 Voluntary Account Closure

If a member wishes to close their own account, they may contact our support team. Any remaining valid balance will be returned in accordance with the established rules before the account is closed.

pvip places the highest importance on protecting members' personal information. We use SSL encryption and modern security technology to protect your data. To learn more about how member information is collected, stored and used, please read our Privacy Policy page.

7.1 Limits on Use of Information

• pvip does not sell members' information to any third party.
• Member information is used only for service improvement, security verification and legal compliance.
• A member may request a copy of their personal information or ask for specific data to be deleted.

7.2 Cookies and Tracking

pvip's platform uses cookies and similar technologies to improve the user experience. Continuing to use the site will be considered consent to the use of cookies.

All content on the pvip platform — logos, graphics, text, software, designs and other elements — is the exclusive property of pvip. Copying, distributing, publishing or modifying these elements without prior written permission from pvip is strictly prohibited.

Games and content from third-party game studios — such as PG Soft, Pragmatic Play, JILI, Evolution and others — are protected by their respective intellectual property rights.

pvip always works to provide reliable and uninterrupted service. However, pvip will not be liable for any financial or other loss in the following circumstances:

• Loss caused by internet connection disruption or problems with a member's own device.
• Delays or losses caused by disruption to third-party services (including mobile banking services).
• Any financial loss caused by a member's own error or negligence.
• Service interruption due to unexpected technical errors or during server maintenance.

pvip is available seven days a week, twenty-four hours a day to serve its members. For any issue or question, you can contact us directly via live chat or email in both Bangla and English.

10.1 Complaint Submission Process

• Complaints must first be submitted directly to pvip's support team.
• Including the relevant transaction ID, date and detailed description when submitting a complaint helps reach a faster resolution.
• pvip endeavours to respond to each complaint within a reasonable time.

To learn more about pvip, visit our About Us page. For quick answers to common questions, read our FAQ.

11.1 Language and Interpretation

These Terms are written in Bangla. If a version of these Terms is produced in another language for any reason and any ambiguity or conflict arises, the Bangla version shall be considered final.

11.2 Severability

If any part of these Terms becomes legally unenforceable or invalid, only that part will be considered void, and the remaining terms will continue in full effect.

11.3 Entire Agreement

These Terms, the Privacy Policy and the terms of any specific offer or promotion together form the entire agreement between the member and pvip. No oral or written promise beyond these documents is binding.

11.4 Notice of Changes to Terms

pvip will endeavour to notify members of significant changes via email or through the platform. However, it remains the member's own responsibility to review this page regularly.